Frequently Asked Questions

Everything you need to know about shopping with WOOX.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

WOOX accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How can I track my package?

Once your order ships, you can track it through the link provided in your shipping confirmation email or by logging into your account on our website.

Are your products covered by a warranty?

Most WOOX products come with a one-year manufacturer's warranty against defects. Please refer to the specific product page for detailed warranty information.